Privacy Policy of The Grandeur Suites
This Privacy Policy describes how The Grandeur Suites (referred to as "we," "us," or "our") collects, uses, and shares information about you through our website, online platforms, and hotel services. We are committed to protecting your privacy and handling your personal data in an open and transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: Name, contact details (e.g., email address, phone number, postal address), date of birth, nationality, passport or other government-issued identification numbers, payment card information, and guest preferences (e.g., room preferences, dietary restrictions, special requests). This is collected when you make a reservation, check-in, check-out, subscribe to our newsletter, or use our services.
- Reservation and Stay Information: Details of your bookings, dates of arrival and departure, room number, amenities requested, and any incidents during your stay.
- Service Usage Information: Information about the services you use, such as spa treatments, dining experiences, conference facilities, or concierge services.
- Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
- CCTV Footage: For security purposes, our premises are monitored by CCTV cameras.
How We Use Your Information
We use the collected information for various purposes, including:
- To process and manage your reservations and stays.
- To provide and personalize the services you request (e.g., conference facilities, fine dining, spa treatments, event planning).
- To communicate with you regarding your bookings, services, and inquiries.
- To process payments and manage billing.
- To improve our services, website, and guest experience.
- To send you promotional materials, special offers, or other information that may be of interest to you, in accordance with your marketing preferences.
- To comply with legal obligations, enforce our terms and conditions, and protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
- For security purposes and fraud prevention.
Legal Basis for Processing Personal Data
We will only process your personal data where we have a lawful basis to do so. Our legal bases include:
- Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., processing your reservation).
- Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests (e.g., for security, fraud prevention, improving services).
- Compliance with Legal Obligations: When processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax and accounting requirements).
- Consent: Where you have given your explicit consent for us to process your personal data for a specific purpose (e.g., for sending marketing communications). You have the right to withdraw your consent at any time.
Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, IT services, marketing, and analytics. These providers are obligated to protect your information and are not permitted to use it for any other purpose.
- Business Partners: Companies with whom we collaborate for joint ventures or promotions, provided you have consented to such sharing.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Other Third Parties: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets, or to protect the rights, property, or safety of The Grandeur Suites, our guests, or others.
International Data Transfers
As a global hospitality provider, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). Where this occurs, we will ensure that adequate safeguards are in place to protect your personal data, such as reliance on adequacy decisions made by the European Commission, Standard Contractual Clauses approved by the European Commission, or other lawful mechanisms.
Data Security
We have implemented appropriate technical and organisational security measures designed to protect your personal data from accidental loss, unauthorised access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights
Under certain circumstances, by law you have the right to:
- Request access to your personal data.
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing of your personal data.
- Request transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of these rights, please contact us using the contact details provided below.
Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make to our Privacy Policy will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
The Grandeur Suites
123 Kensington High Street,
Kensington,
London, Greater London,
W8 5SP, United Kingdom