Terms and Conditions – The Grandeur Suites

Welcome to The Grandeur Suites. These Terms and Conditions govern your use of our services, including accommodation bookings, conference facilities, fine dining, spa and wellness, event planning, and all other offerings available through our online platform or directly at our premises. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

1. Definitions

2. Bookings and Reservations

All bookings for accommodation, events, spa treatments, and other services are subject to availability and confirmation. A booking is considered confirmed only upon receipt of a confirmation email or direct confirmation from The Grandeur Suites. We reserve the right to refuse any booking.

Rates displayed for services are subject to change without notice and may vary based on demand, season, or specific package inclusions. Applicable taxes and service charges will be added to the final bill.

3. Payments

Payment for services must be made in accordance with the terms specified at the time of booking. For certain services or bookings, a deposit or full prepayment may be required. We accept various forms of payment as indicated on our online platform or at our reception.

Failure to make timely payment may result in the cancellation of your booking or reservation.

4. Cancellation and Refund Policy

Cancellation policies vary depending on the type of service booked and the rate selected. Specific cancellation terms will be provided at the time of booking. It is your responsibility to review and understand these terms.

Refunds, if applicable, will be processed according to the cancellation policy for your specific booking. Processing times for refunds may vary.

5. Guest Conduct

Guests are expected to conduct themselves in a respectful manner and adhere to all hotel policies and regulations. Any behavior deemed disruptive, offensive, or illegal by The Grandeur Suites staff may result in immediate eviction from the premises without refund.

Smoking is strictly prohibited in all indoor areas of The Grandeur Suites. Designated smoking areas are available. A cleaning fee will be imposed for violating this policy.

Guests are responsible for any damage caused to hotel property during their stay. Charges for damage will be levied to the guest's account.

6. Use of Facilities

Use of our spa, wellness, and fitness facilities is at your own risk. Guests are advised to consult with a medical professional before using these facilities, especially if they have pre-existing health conditions.

Children must be supervised by a parent or guardian at all times when using any of our facilities.

7. Limitation of Liability

The Grandeur Suites will not be liable for any loss, damage, or injury to persons or property, except where such liability cannot be excluded by law. We are not responsible for valuables left in rooms or vehicles. A safety deposit box is available at reception for your convenience.

We make reasonable efforts to ensure the accuracy of information on our online platform, but we do not warrant that all information is free from errors or omissions.

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Intellectual Property

All content, trademarks, and intellectual property on our online platform are the exclusive property of The Grandeur Suites or its licensors and are protected by applicable intellectual property laws. You may not use, reproduce, or distribute any such content without our express written permission.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Amendments to Terms

The Grandeur Suites reserves the right to amend these Terms and Conditions at any time without prior notice. The updated terms will be effective upon posting on our online platform. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us: